Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we canโt offer you a full refund or return.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Virtual items/services are non-returnable, this includes but is not limited to Gift Cards, Ebooks, and other virtual/subscription services.
For clothing/item returns – your order is made to order through our supplier Printful. As such all items are made to order. If you accidentally order the wrong size, it is not eligible for a free return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.Reminder: Virtual goods/subscriptions are not available for refunds.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you havenโt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youโve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you should mail your product to:
FTW Lifestyle Returns 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We donโt guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.
